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Support Guide: IT and Employee Service Management
Ticket Actions
Performing actions on tickets using Email Commands
Tue, 18 Nov, 2025 at 5:44 PM
Monitoring important tickets by becoming a "Watcher"
Wed, 19 Oct, 2022 at 10:50 PM
Linking Incidents to Existing or New Changes
Mon, 17 Nov, 2025 at 3:05 PM
Enabling Ticket Closure Rules for Incidents and Service Requests
Tue, 18 Nov, 2025 at 8:14 PM
Share Ticket with Requesters
Thu, 16 May, 2024 at 2:27 PM
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