The Team Huddle feature that helps agents collaborate with other agents inside the Tickets module will be discontinued Apr 1, 2024. For HIPAA-enabled acco...
Tue, 19 Nov, 2024 at 5:00 PM
Freshservice lets you link tickets in a parent-child relationship. This helps to establish a relationship between tickets and easily map dependent action it...
Thu, 11 Apr, 2024 at 12:06 AM
For details on sharing tickets with requesters, click here. Facilitate seamless collaboration between agents and requesters by enabling ticket-sharing ...
Mon, 8 Apr, 2024 at 1:15 PM
