The Team Huddle feature that helps agents collaborate with other agents inside the Tickets module will be discontinued Apr 1, 2024. Why is Team Huddle ...
Tue, 14 Nov, 2023 at 3:40 PM
Freshservice lets you link tickets in a parent-child relationship. This helps to establish a relationship between tickets and easily map dependent action it...
Thu, 11 Apr, 2024 at 12:06 AM
For details on sharing tickets with requesters, click here. Facilitate seamless collaboration between agents and requesters by enabling ticket-sharing ...
Mon, 8 Apr, 2024 at 1:15 PM