Ticket Actions

On an average day, almost all the requests that come into your service desk say the same thing. Sometimes, they are password reset requests, sometimes they ...

Note: We've updated our pricing and packaging. This feature is available on Estate & Forest plans for customers who signed up before Nov 2nd 2020. ...

  Freshservice helps you navigate your way around your service desk easily by using keyboard shortcuts. These shortcuts can be used to perform repetitive t...

When a major incident that causes a significant disruption to the business is reported, it calls for prompt attention and a quick resolution.  More ofte...

It takes only a couple of clicks to use a canned response in one of your replies. But remember, you will have to create them beforehand and have them ready....

When a requester raises a request without a known workaround, your agents are probably looking to figure out what’s causing the issue and find out if somebo...

Most organizations with various clients across the globe require multiple parameters to capture all the information required for invoicing their customers. ...

    There are a lot of times when you need a quick snapshot of all the activity that has been happening on a ticket (Incident/service request). For example,...

Note: This legacy feature, Smart Article Suggestions, has been renamed Email Bot and will now be offered under the Freddy Self-Service category. It is in Be...

Sometimes you might need to involve a third-party vendor or someone from outside your team on a ticket. Freshservice lets you forward conversations to any e...