It takes only a couple of clicks to use a canned response in one of your replies. But remember, you will have to create them beforehand and have them ready.

Quick guide for using a canned response in a ticket:

  • Click on any ticket from the dashboard or the ticket list.

  • Click on the Reply button from within the ticket.

  • Click on the Insert button and choose Canned Response¬†from the drop-down list.

  • A lightbox appears with a list of available canned responses

  • Click on the response you would like to add to the reply.

  • The pre-formatted reply template, along with dynamic content is now added to the reply, ready to be sent to the customer.

  • Hit the Send button to send your canned response to the requester.