Freshservice helps you navigate your way around your service desk easily by using keyboard shortcuts. These shortcuts can be used to perform repetitive tasks quickly and manage the properties of tickets on the fly. For example, you could move between tickets, assign a ticket to an agent or delete tickets in your helpdesk by using key combinations inside Freshservice. You can use these shortcuts with a Standard 101/102-Key or Natural PS/2 Keyboard.


To pull up an entire list of shortcuts available, anywhere inside Freshservice, you can press Shift+? to pull up a list of keyboard shortcuts that can be used in Freshservice.


Shortcuts to navigate within the application


These shortcuts help you navigate to any tab/page within your support portal.



Keys

Purpose

g and d

Go to Dashboard tab

g and t

Go to Tickets tab

g and p

Go to Problems tab

g and c

Go to Changes tab

g and l

Go to Releases tab

g and i

Go to CMDB tab

g and s

Go to Solutions tab

g and r

Go to Reports tab

g and a

Open Admin form

/

Places the cursor in the search box

?

View the list of keyboard shortcuts available


You can also navigate between within a list page using the following shortcuts.


Keys

Purpose

alt+right

Go to the Next page

alt+left

Go to the Previous page

up or k

Move cursor to the previous ticket

down or j

Move cursor to the next ticket

x

Select the ticket



Please note that the navigation between tickets will happen based on the position of the cursor in your tickets tab. The current position of the cursor is indicated as shown below.



Shortcuts to use within the tickets tab


These shortcuts can be used when you are on the Tickets tab. 



Keys

Purpose

Space

Show description

~

Close record

@

Assign the record to yourself

#

Delete record

!

Mark spam

Alt + Shift + `

Silent close

r

Reply

f

Forward



Shortcuts to use within an individual ticket record


These shortcuts can be used when you are inside an individual Ticket record.


Keys

Purpose

r

Reply

f

Forward

n

Add note

~

Close

Alt + Shift + `

Silent close

m

Add time

!

Mark as spam

#

Delete a ticket

p

Properties

]

Expand

s

Execute scenario


Common shortcuts that can be used within the Ticket/Problem/Change/Release tab


These shortcuts can be used when you are on the Tickets/Problem/Change/Release tab. 



Keys

Purpose

Alt + Right

Go the next list view page

Alt + Left

Go to the previous list view page

Up or k

Move cursor to the previous record

Up or j

Move cursor to the next record

x

Select record

Return

Open record

t

Add task

n

Add note

~

Close record

@

Assign the record to yourself

#

Delete record

Shift + x

Select all


Anywhere inside Freshservice, you can press Shift+? to pull up a list of keyboard shortcuts that can be used in Freshservice.