Freshservice IT Asset Management provides trusted visibility into IT assets, infrastructure components, and their dependencies across on-premises, cloud, virtual, and hybrid environments.

Note: Available only for new signups after the 31 March, 2026 release. If you signed up earlier, refer to the existing ITAM documentation.

Freshservice IT Asset Management delivers an expanded set of infrastructure management capabilities for modern hybrid IT, including IT Asset Management (ITAM), Software Asset Management (SAM), Business Service Mapping, and IP Address Management (IPAM).

What Freshservice IT Asset Management covers

Freshservice IT Asset Management focuses on the operational state and reliability of the IT environment. It helps you manage:

• Identify what infrastructure resources exist across the environment.

• Understand how infrastructure components are connected and dependent on one another.

• Monitor the health, performance, and availability of infrastructure resources.

• Detect issues early and evaluate their impact on business services.

• Ensure infrastructure reliably supports ongoing business operations.

Role of IT Asset management

Freshservice IT Asset Management (ITAM)  manages the lifecycle, financial, and contractual aspects of IT resources. It tracks assets from procurement through deployment, usage, and retirement, helping organizations understand ownership, cost, licensing, and compliance.

The following articles explain how to install and configure Asset Management. 

Get started

• What is Asset Management

Deployment

• Asset Management implementation

• Discovery Port Configurations

• Sizing recommendations

Installation

• How to deploy Asset Management

• Install Remote Collector

• Configure Windows`Discovery Service (WDS)

Discovery 

• Configure Discovery and Autodiscovery Jobs

• Database Discovery

• Cloud Discovery
  
  

Application Dependency mapping

• Application Dependency Mapping