How to get started?
Discover your Cloud resources
Today, as businesses and organizations are adopting multiple Cloud resources deployed in various Cloud environments, IT teams have to deal with overwhelming Cloud resources and providers deployed in their eco-system, leading to cloud sprawl.
With Freshservice Cloud Management, mitigate the complexity of a multi-cloud environment with a clear view of your assets and their relationships, no matter where it's deployed in a single unified Freshservice platform.
Freshservice Cloud Management lets you:
Integrate with multiple leading Cloud providers to discover Cloud Resources.
Get a holistic view and control of Cloud usage, providing a single pane of glass by syncing Cloud resources into Freshservice CMDB.
Identify the resources that are no longer used and optimize them with visibility into Cloud service dependencies.
To get started with discovering your Cloud resources, go to Admin > Global Settings > Asset Management > Cloud Management.
Integrate with Cloud providers
Currently, Freshservice Cloud Management supports the following Cloud providers. Resources discovered from each one of them are highlighted in the respective solution articles.
To integrate with the above Cloud providers:
Go to Admin > Global Settings > Asset Management > Cloud Management or Admin > Apps.
Select the respective Cloud Discovery app and click Install.
On the installation page, click Add New.
Note: You can integrate multiple accounts (100+) for the same Cloud provider by selecting Add New.
Enter the required information in the Add Account screen.
Click Add to save the details.
Automate Cloud workload operations
As more and more resources get deployed from various Cloud services, performing actions on your Cloud resources becomes complex as there is no cross-environment visibility. This might often lead to the over-utilization and ineffective use of Cloud resources.
With Freshservice Cloud Management, view and manage resources, such as VMs, Disks, RDS, Load balancer, and so on across various Cloud providers using the Freshservice CMDB, and automate actions on them instantly using Cloud Orchestration apps.
Install Cloud Orchestration apps
Cloud Orchestration apps, let you invoke actions on Cloud resources across multiple Cloud providers and automate repetitive tasks right from the Freshservice platform using Workflow Automator. Below are the supported Orchestration apps for the respective Cloud providers.
To Install the Cloud Orch apps:
Go to Admin > Global Settings > Asset Management > Cloud Management or Admin > Apps > Orchestration apps.
Select the respective Orchestration app and click Install.
Click Add New to add your account.
To pre-load tailor-made custom workflows and service items for the respective Cloud app, enable the toggle button.
Enter the required information and click Add.
Click Save to save your configuration details.
To know more about the Orchestration center, click here.
Automation-powered Cloud catalog
With out-of-the-box Cloud operations capabilities in your Service Catalog, enable your teams to instantly provision, manage, and decommission Cloud resources with a single request. Easily setup up approvals where necessary using the tailor-made workflows to help you get started and automate your Cloud workload operations.
Once the Orchestration apps are installed, service items are added for Cloud Actions under the Cloud Category in the service catalog.
Note:
To view and publish the service items, go to Admin > Service catalog.
To activate the tailor-made Cloud workflows, go to Admin > Workflow Automator.
Below is the list of service items that are added to your service catalog based on the installed Cloud orchestration apps.
AWS
Power ON AWS EC2 Instance
Power OFF AWS EC2 Instance
Decommission AWS EC2 Instance
Resize AWS EC2 Instance
Request a new AWS EC2 Instance
Azure
Power on Azure VM
Power off Azure VM
Decommission Azure VM
Resize Azure VM
Request a new Azure VM instance
