The Freshservice REST APIs enable you to programmatically interact with your service management data and workflows. Whether you're automating repetitive tasks, integrating with third-party tools, or building custom solutions, these APIs provide the flexibility and control you need.

Access the API documentation: Freshservice APIs

API coverage

Freshservice IT Service Management

A cloud-based ITSM solution that helps IT teams streamline service delivery, improve operational efficiency, and enhance employee experience.

APIs tagged as Freshservice allow you to:

• Manage tickets, problems, changes, and releases
• Automate service workflows
• Access users, groups, and service catalog data
  
  

Freshservice for Business Teams

An enterprise service management extension that enables non-IT teams like HR, Finance, and Facilities to operate independently while leveraging the Freshservice platform.

APIs tagged as Freshservice for Business Teams allow you to:

• Automate internal business workflows
• Manage service requests across departments
• Integrate business operations with other tools

You may also see this referred to as FSBT. Both terms represent the same offering.

Freshservice IT Asset Management

Provides complete visibility into IT assets and their relationships across environments on-premises, cloud, virtual, and hybrid.

APIs in this category enable you to:

• Track and manage hardware and software assets
• Monitor asset lifecycle and dependencies
• Integrate asset data with external systems
  
  

Freshservice for MSPs

A specialized version of Freshservice designed for Managed Service Providers to manage multiple clients from a single platform.

APIs tagged as Freshservice for MSPs help you:

• Handle multi-client service delivery
• Manage tickets across different accounts
• Automate MSP-specific workflows and operations

Getting Started

To begin using the APIs:

1. Navigate to the API documentation portal
2. Authenticate using your API key
3. Explore endpoints based on your use case
4. Test APIs using sample requests