Security and Policies

Helpdesk Security 13

• Restricting trusted IPs
• Restricting service desk access to certain domains
• EUC data centre migration: Here's what you should do
• Accessing Freshservice with Freshworks Account
• ​Access Freshservice With Freshworks Organization Account

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Network Security in Freshservice 5

• Freshservice to discontinue support of SSLv3, switch to TLS
• Enabling TLS 1.2 in Internet Explorer
• TLS 1.1 Support Deprecation
• TLS 1.2 Strong Cipher Suites Compatibility
• Necessary configuration changes to ensure uninterrupted portal access.

Policies 3

• Freshworks - Terms of Service (ToS) Update - May 2020
• Terms of Service Update - April 2020
• Freshworks Privacy Policy Update - June 2020

GDPR - Freshservice 2

• GDPR and Freshservice
• Freshservice Cookies

Freshworks Data Processing Addendum 1

• EU Standard Contractual Clauses is added to the Freshworks Data Processing Addendum

HIPAA Configuration guide 1

• Freshworks commitment towards HIPAA Compliance

Email Security 7

• Step-by-step guide to add SPF and DKIM email authentication in Freshservice
• Adding a DMARC policy after setting up SPF and DKIM in Freshservice
• Allowlist Freshworks domains and IPs for Freshservice mail server users (US)
• Allowlist Freshworks domains and IPs for Freshservice mail server users (EU)
• Allowlist Freshworks domains and IPs for Freshservice mail server users (India)

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