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    Network Security in Freshservice

    Network Security Protocols followed Freshservice

    Freshservice to discontinue support of SSLv3, switch to TLS
    Effective 12:00 AM PDT, April 30, 2015, Freshservice will discontinue support of SSLv3 (Secure Socket Layer) for securing connections. Our platform provider...
    Fri, 24 Apr, 2015 at 10:39 PM
    Enabling TLS 1.2 in Internet Explorer
    If you use Internet Explorer to access Freshservice, then you can use the following steps to make your browser compatible with TLS 1.2. To change the settin...
    Wed, 26 Feb, 2020 at 11:28 AM
    TLS 1.1 Support Deprecation
    Effective from 30th April 2020,  Freshservice will be moving away from the TLS 1.1 version and will disable the encryption protocol across all its services....
    Fri, 27 Mar, 2020 at 11:37 AM
    TLS 1.2 Strong Cipher Suites Compatibility
    Effective from 30 November 2023,  Freshservice will be changing its transport layer security controls to allow only TLS 1.2 Strong cipher suites. This updat...
    Wed, 18 Oct, 2023 at 7:41 PM
    Necessary configuration changes to ensure uninterrupted portal access.
    We have identified few customers who have configured a proxy for their domain to access Freshervice portal.  Due to this, we are not able to migrate to cl...
    Fri, 31 Jan, 2025 at 6:47 PM
    Necessary configuration changes to ensure uninterrupted portal access - Cohort Two
    We have identified that some customers have configured “Zone Hold” in their CloudFlare settings.  Due to this, we are not able to migrate these domains to o...
    Mon, 27 Jan, 2025 at 9:01 AM
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