If you use Internet Explorer to access Freshservice, then you can use the following steps to make your browser compatible with TLS 1.2. To change the settings in IE 8, 9 or 10:

Go to Tools and select Internet Options

  • Select the Advanced tab in Internet Options
  • Enable(check) TLS 1.2 and also disable (uncheck) SSL 3.0 for additional security
  • Click on Apply and OK to complete the procedure