Freddy AI Copilot

Note: Freddy AI Copilot is currently available on the Pro and Enterprise plans. Learn more about the pricing here. Are your frontline agents drowning in...

Use Freddy AI to analyze incoming queries and generate relevant responses based on your knowledge base content and resolution insights from past tickets. Qu...

Gone are the days agents had to read through multiple conversation threads and notes to understand ticket resolution. Our ticket summary feature powered by ...

Creating relevant and pointed help articles is critical in promoting and improving self-service. But writing help articles involves research, drafting, r...

Service desk agents are swamped with rote, repetitive admin tasks as a part of their day-to-day work. To help them focus on critical, high-priority tasks, t...

One of the most challenging and time-consuming tasks in managing a service desk is assigning the right parameters to the incoming tickets. By setting the ri...

What is Freddy AI Copilot Freddy AI Copilot provides AI-assistance to increase agent productivity, automate responses, and drive consistency of services ac...

Freddy AI Copilot What is the price of the Freddy Copilot add-on during beta? During the beta phase, Freddy Copilot will be free on the Pro and En...

Agents often look for references and best practices to resolve tickets. Resolution Notes are internal documents that detail the steps to reproduce an issue,...

What is Freddy Copilot Freddy Copilot provides AI-assistance to increase agent productivity, automate responses, and drive consistency of services across t...