Note: Freddy Copilot and Freddy Insights are currently available in BETA on all the PRO and ENTERPRISE plans. They will be charged as individual add-ons wit...
Tue, 23 Jan, 2024 at 6:30 PM
IT support teams often encounter similar tickets that require repetitive solutions. Similar tickets are other tickets in the system that closely resemble th...
Thu, 9 May, 2024 at 12:41 PM
Note: This report will support analytics only on data from Mid April onwards. Freddy Copilot is designed to enhance agent productivity by freeing up...
Wed, 8 May, 2024 at 4:03 PM
Note: This is a part of the Freddy Copilot add-on. Learn more When agents receive tickets from globally distributed teams in unfamiliar languages, they ...
Fri, 2 Aug, 2024 at 3:04 PM
