TABLE OF CONTENTS

• How to calculate savings
  • Formula
  • What this means
• Example calculation for Freddy Copilot impact
  • Annual time savings breakdown

Freddy Copilot uses AI-powered capabilities to reduce manual effort across ticket handling, resolution, and knowledge creation. Each capability enhances efficiency at specific stages of the support workflow, enabling agents to complete tasks more quickly and consistently.

Learn how the savings formula works and see feature-level examples that show how to measure the impact of Freddy Copilot usage.

How to calculate savings

All Freddy Copilot features use the same underlying calculation logic.

Formula

Time savings = Σ (Time saved per use × Number of uses)

What this means

• Time savings: The total time saved by using Freddy Copilot across all features and use cases.

• Time saved per use: The average time saved for a single use of a feature, measured in minutes or hours, compared to completing the task manually.

• Number of uses: The total number of times a feature is used during the selected reporting period.

• Σ (sum): Indicates that the calculation is performed for each eligible feature and then added together to calculate total time savings.

Example calculation for Freddy Copilot impact

This example uses annual, illustrative data to show how time savings are calculated for different Freddy Copilot capabilities.

Annual time savings breakdown