Automations and Triggers

• How to disable ticket reopened notification alerts for agents when the requester responds?

  Thu, 6 Apr, 2023 at 3:27 PM
• How can I assign a ticket to the last responding agent automatically?

  Thu, 6 Apr, 2023 at 3:19 PM
• When do I use a supervisor rule?

  Mon, 10 Apr, 2023 at 10:17 AM
• How can I prevent a closed ticket from reopening when a requester replies?

  Wed, 10 May, 2023 at 10:49 AM
• How does the supervisor work ?

  Wed, 18 Sep, 2019 at 4:37 AM