Automations and Triggers

• How do I set up an automation based on the Subject or Body of the email?

  Mon, 10 Apr, 2023 at 11:23 AM
• How to send customer satisfaction survey only to tickets that meet certain conditions?

  Fri, 12 May, 2023 at 4:18 PM
• How can I disable the email notification sent to requesters upon ticket creation based on the ticket's properties?

  Wed, 3 May, 2023 at 3:39 PM
• Can I have different email notifications for different groups?

  Mon, 10 Apr, 2023 at 11:15 AM
• How do I restrict a particular domain from creating tickets on our service desk?

  Thu, 6 Apr, 2023 at 3:29 PM