Automations and Triggers

• How do I send an escalation mail to all agents of a group if a ticket is left unattended for more than one hour?

  Fri, 26 May, 2023 at 2:17 PM
• How to assign a ticket to an agent who responds to the ticket?

  Tue, 16 May, 2023 at 10:07 AM
• How to send out customer satisfaction emails based on specific group?

  Mon, 8 May, 2023 at 10:12 AM
• I had setup a supervisor rule but it doesn't seem to update all tickets. What could be the reason?

  Wed, 18 Sep, 2019 at 5:08 AM
• How do I automatically close any resolved ticket after 48 hours?

  Wed, 18 Sep, 2019 at 5:09 AM