You can do this by creating a workflow Automator from Admin-->Workflow Automator-->New ticket Automator. Set the event as “Ticket is created”. Drag and drop a condition block into the workflow and provide the condition “Subject or Description contains” and provide the particular text that you are looking for. Now add an action block and choose the action that you wish to perform on the ticket.
Modified on: Tue, 17 Sep, 2019 at 11:19 PM
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