Workflow Automator
Note: This feature works the same across all Freshservice products. Some screenshots or articles may reflect older designs, but the functionality remains unchanged. If certain options do not appear in your account, they may not be included in your current plan.
Scenario Say Workflow 1 executes on a ticket T1 when ticket is raised or ticket has an updated event. As part of this Workflow 1 execution, another ti...
Mon, 13 Oct, 2025 at 1:33 PM
In May 2025, Freshservice had introduced the ability for customers to configure whether workflows should be blocked on pending approvals. This setting would...
Thu, 6 Nov, 2025 at 12:07 PM
