Note: This feature works the same across all Freshservice products. Some screenshots or articles may reflect older designs, but the functionality remains unchanged. If certain options do not appear in your account, they may not be included in your current plan.
You can now create scheduled workflows to automate processes across SaaS-based applications and users, which helps in streamlining operations by reducing ma...
Mon, 16 Dec, 2024 at 12:52 PM
Workflows will now continue running automatically after an Orchestration app or Web Request node completes. Previously, some workflows remained inactive aft...
Sun, 9 Feb, 2025 at 9:01 AM
This article describes an enhancement that improves how the condition node in workflows evaluates approval statuses. What's changing? The condition ...
Tue, 8 Apr, 2025 at 5:24 PM
This article describes a new feature that allows admins to restore deleted workflow automators within 14 days, helping to recover accidental deletions and m...
Tue, 15 Apr, 2025 at 12:16 PM
This article describes a new enhancement that allows admins to clearly differentiate between workflow updates and activation/deactivation events, improving ...
Mon, 10 Feb, 2025 at 3:18 PM
Note: This feature works the same across all Freshservice products. Some screenshots or articles may reflect older designs, but the functionality remains u...
Tue, 18 Nov, 2025 at 6:00 PM
You can now add an event based trigger for general service items, loaned service items, and documents in Ticket workflows. For these events, all stages...
Fri, 11 Jul, 2025 at 7:27 PM
This article describes a recent behavior that changes how values are fetched from Custom Object (CO) with respect to nested fields utilizing the Reader node...
Fri, 8 Aug, 2025 at 6:44 PM
Subflows are reusable workflow fragments that can be created at the module or entity level (for example, Tickets, Changes, Problems, Releases, or Tasks) and...
Thu, 13 Nov, 2025 at 5:57 PM
The Looping feature enables you to automate repetitive tasks within your workflows by iterating through data sets or executing actions based on specific con...
Thu, 13 Nov, 2025 at 6:26 PM
