Workflow Automator

You've landed on our support article. If you are looking to learn about automations in Freshservice, check out our IT Automations page. Workflow ...

What is a Webhook?   A Webhook is a “callback” to an application or web service that is triggered when a specific event occurs. When certain update, chang...

Automation makes it easy to set up a hierarchy wherein an approval request is first sent to the immediate supervisor or the team leader of the user placi...

Note: We've updated our pricing and packaging. This feature is available from Blossom plan for customers who signed up before Nov 2nd 2020. IT servi...

In addition to bringing agents together and controlling access privileges, groups can also be used to assign incoming tickets and requests to different agen...

Changes are instrumental in making operational changes in an organization. Sometimes, changes are initiated by incidents and you would want to set up workfl...

In most organizations, managing tangible and intangible assets are an integral part of businesses of any scale and at different geo-locations. With this in ...

Businesses have multiple processes in place to get work done. Most processes have a series of tasks that have to be worked on by multiple teams at different...

Liquid filters are a secure, customer-facing template language for flexible web applications that allow users to edit the appearance of an application witho...

With your service desk being the center of operations amidst multiple tools used in your organization, integrating your service desk seamlessly with your ec...