Note: This feature works the same across all Freshservice products. Some screenshots or articles may reflect older designs, but the functionality remains unchanged. If certain options do not appear in your account, they may not be included in your current plan.
Invoke a sample GET request to fetch the Freshservice ticket details using the WebRequest Node and use the JSON Parser Node to parse the r...
Mon, 16 Aug, 2021 at 10:37 PM
When you integrate with third-party tools, you might want to fetch data from these tools to further define and configure nuanced workflows. With JSON parser...
Fri, 13 Aug, 2021 at 7:22 PM
Workflows get complicated when you have extensive processes or increased organizational data to configure. When such complex workflows are created with hard...
Thu, 9 Jan, 2025 at 12:37 PM
As an organization grows, so does the complexity of its automation use cases. The expression builder node allows workflow designers to perform operations...
Wed, 2 Apr, 2025 at 1:57 PM
Operators are symbols that are used to execute various mathematical operations or logical comparisons to compute the desired data in the expression node. Th...
Thu, 14 Apr, 2022 at 4:15 PM
The expression builder node supports a whole host of functions that you can use to perform string, mathematical, conditional, and date operations on values ...
Thu, 14 Aug, 2025 at 11:37 AM
The Timer node allows you to explicitly pause the workflow / add a time delay for a set duration of time. Trigger escalation emails, send reminders, grant a...
Fri, 11 Jul, 2025 at 8:01 PM
While managing a service desk, remembering recurring tasks and getting to them periodically can be a hit or a miss, as agents might either forget that they ...
Tue, 21 Oct, 2025 at 4:35 PM
ERROR CODE ERROR MESSAGE DESCRIPTION EXAMPLE 1501 Expression cannot be blank. This gets invoked when an expression is left blank. Samp...
Thu, 21 Sep, 2023 at 6:31 PM
This article describes a recent behavior that changes how values are fetched from Custom Object (CO) in workflows utilizing the Reader node. Previously, wo...
Mon, 21 Oct, 2024 at 9:56 AM
