TABLE OF CONTENTS

Overview

Freshservice for Business Teams (FSBT) brings modern service management to every non-IT department in your organization. Whether you're in HR, Facilities, Finance, Legal, or Marketing, you can now manage employee requests, automate workflows, and deliver exceptional service experiences using the same trusted platform that powers IT teams.

Think of it as your department's own service desk - simple to set up, easy to use, and designed to help you work independently.

Who Is Freshservice for Business Teams (FSBT) Designed For

Freshservice for Business Teams (FSBT) is ideal for any business function looking to simplify internal operations and deliver faster, more consistent service to employees.
Teams such as HR, Finance, Facilities, Legal, or Marketing can use FSBT to manage employee requests, automate workflows, and track performance—all without depending on IT.

If you are part of an IT team, we recommend using the standard Freshservice product, which includes IT-specific capabilities such as incident management, asset tracking, and infrastructure monitoring.


Key Benefits of Freshservice for Business Teams

1. Run Your Department Independently

Empower your team to manage its own service operations—without relying on IT or learning complex tools. With FSBT, your department can handle requests, manage workflows, and track performance end-to-end, all within a unified platform.

2. Everything You Need, in One Place

FSBT provides all the capabilities your team needs to deliver efficient and consistent service experiences:

  • AI-Powered Ticket and Case Management: Streamline employee requests and resolve issues efficiently.

  • Service Catalog: Offer easy-to-use service request forms for needs like PTO, equipment, or workspace changes.

  • Employee Journeys: Automate complex processes such as onboarding, transfers, or travel approvals.

  • Knowledge Base: Build a self-service library so employees can find information quickly.

  • Projects and Tasks: Plan initiatives, assign responsibilities, and track progress across your team.

  • Automation: Configure smart workflows to eliminate repetitive manual work.

3. Stay Informed with Real-Time Insights

Monitor team performance with intuitive dashboards and reports. Identify trends, detect bottlenecks, and make data-driven decisions to improve service delivery.

4. Work from Anywhere

Stay connected and productive wherever you are. Approve requests, respond to employees, and manage tasks through the Freshservice mobile app.

5. Scale with Confidence

As additional teams or departments adopt FSBT, create dedicated workspaces for each one, complete with their own configurations and workflows. Maintain centralized oversight while empowering individual teams to operate with autonomy.