Note: Freddy Copilot is currently in Beta on the Pro and Enterprise plans. Starting February 5, 2024 Freddy Copilot will become a paid add-on and move out o...
Thu, 17 Oct, 2024 at 8:05 PM
Use Freddy AI to analyze incoming queries and generate relevant responses based on your knowledge base content and resolution insights from past tickets. Qu...
Fri, 11 Oct, 2024 at 3:35 PM
Gone are the days agents had to read through multiple conversation threads and notes to understand ticket resolution. Our ticket summary feature powered by ...
Mon, 3 Jun, 2024 at 11:41 AM
Creating relevant and pointed help articles is critical in promoting and improving self-service. But writing help articles involves research, drafting, r...
Thu, 25 Apr, 2024 at 6:28 PM
Service desk agents are swamped with rote, repetitive admin tasks as a part of their day-to-day work. To help them focus on critical, high-priority tasks, t...
Thu, 14 Dec, 2023 at 5:32 PM
One of the most challenging and time-consuming tasks in managing a service desk is assigning the right parameters to the incoming tickets. By setting the ri...
Tue, 12 Mar, 2024 at 5:29 PM
What is Freddy Copilot Freddy Copilot provides AI-assistance to increase agent productivity, automate responses, and drive consistency of services across t...
Wed, 5 Jun, 2024 at 7:33 PM
Freddy Copilot What is the price of the Freddy Copilot add-on during beta? During the beta phase, Freddy Copilot will be free on the Pro and Enter...
Wed, 10 Apr, 2024 at 1:33 PM
Agents often look for references and best practices to resolve tickets. Resolution Notes are internal documents that detail the steps to reproduce an issue,...
Mon, 12 Aug, 2024 at 1:13 PM
What is Freddy Copilot Freddy Copilot provides AI-assistance to increase agent productivity, automate responses, and drive consistency of services across t...
Wed, 31 Jan, 2024 at 7:10 PM
