Freddy AI Copilot

Note: For both Freshservice (Pro and Enterprise Plans) and Freshservice for Business Teams (FSBT), Freddy Copilot is available as an add-on. Learn more abou...

Freddy AI Copilot can analyze ticket descriptions and conversation threads to understand context and intent. You can use the Reply using AI button to automa...

IN THIS ARTICLE Overview Generate an AI summary within tickets - Regenerate, Forward, Edit, and Delete summary Overview When working on tickets, ...

Creating relevant and pointed help articles is critical in promoting and improving self-service. But writing help articles involves research, drafting, r...

Disclaimer: Conversational Desk Actions in the Prompt section will be deprecated on December 1, 2025. From the same date, you can start using Conversational...

One of the most challenging and time-consuming tasks in managing a service desk is assigning the right parameters to the incoming tickets. By setting the ri...

TABLE OF CONTENTS What is Freddy AI Copilot Availability and Pricing (Freshservice & FSBT) Add-on Pricing Add-on Features Legacy Features (Fresh...

TABLE OF CONTENTS Freddy AI Copilot Freddy AI Insights (Freshservice only) Freddy AI Agent (Freshservice only) Freddy AI Copilot What is the pr...

Agents often look for references and best practices to resolve tickets. Resolution Notes are internal documents that detail the steps to reproduce an issue,...

TABLE OF CONTENTS What is Freddy Copilot How do I purchase the add-on? How do I manage add-on licenses? What is Freddy Copilot Freddy Copilot provi...