Note: Applicable only for accounts in which workspaces have been enabled. A workspace is where members of one team can work together to manage employee ...
Sun, 16 Mar, 2025 at 11:07 AM
Note: Applicable only for accounts in which workspaces have been enabled. The first workspace created in the account is tagged as the primary workspace....
Tue, 25 Jul, 2023 at 12:52 AM
Note: Applicable only for accounts in which workspaces have been enabled. TABLE OF CONTENTS What are ticket types? What are the functionalities suppo...
Fri, 12 Apr, 2024 at 10:03 AM
Note: Applicable only for accounts in which workspaces have been enabled. TABLE OF CONTENTS Working with List Views Working with Kanban Views Worki...
Tue, 4 Jul, 2023 at 8:25 PM
Note: Applicable only for accounts in which workspaces have been enabled. Agents have the ability to move tickets (or Problem, Change, or Release) betwe...
Tue, 15 Aug, 2023 at 9:57 PM
Note: Applicable only for accounts in which workspaces have been enabled. To get started and leverage Reporting & Analytics to the fullest, click he...
Tue, 4 Jul, 2023 at 8:29 PM
Note: Applicable only for accounts in which workspaces have been enabled. When you create more than one workspace within a Freshservice account, there e...
Sat, 1 Jun, 2024 at 4:34 PM
Note: Applicable only for accounts in which workspaces have been enabled. As a workspace admin, you can configure your workspace based on the requiremen...
Tue, 4 Jul, 2023 at 9:10 PM
Note: Applicable only for accounts in which workspaces have been enabled. There are two types of agents in Freshservice: IT: Available on Starter/G...
Tue, 4 Jul, 2023 at 9:11 PM
Note: Applicable only for accounts in which workspaces have been enabled. If your organization has just one support email for all the departments, here&...
Tue, 4 Jul, 2023 at 9:13 PM
