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    Solution home Enterprise Service Management

    Workspaces

    What is a workspace?
    Note: Applicable only for accounts in which workspaces have been enabled. A workspace is where members of one team can work together to manage employee ...
    Sun, 16 Mar, 2025 at 11:07 AM
    What is a primary workspace?
    Note: Applicable only for accounts in which workspaces have been enabled. The first workspace created in the account is tagged as the primary workspace....
    Tue, 25 Jul, 2023 at 12:52 AM
    What is a ticket type or prefix?
    Note: Applicable only for accounts in which workspaces have been enabled. TABLE OF CONTENTS What are ticket types? What are the functionalities suppo...
    Fri, 12 Apr, 2024 at 10:03 AM
    Workspace Views
    Note: Applicable only for accounts in which workspaces have been enabled. TABLE OF CONTENTS Working with List Views Working with Kanban Views Worki...
    Tue, 4 Jul, 2023 at 8:25 PM
    How to move tickets across workspaces?
    Note: Applicable only for accounts in which workspaces have been enabled. Agents have the ability to move tickets (or Problem, Change, or Release) betwe...
    Tue, 15 Aug, 2023 at 9:57 PM
    Reporting and Analytics with Workspaces
    Note: Applicable only for accounts in which workspaces have been enabled. To get started and leverage Reporting & Analytics to the fullest, click he...
    Tue, 4 Jul, 2023 at 8:29 PM
    Managing multiple workspaces
    Note: Applicable only for accounts in which workspaces have been enabled. When you create more than one workspace within a Freshservice account, there e...
    Sat, 1 Jun, 2024 at 4:34 PM
    Workspace Admin - Onboarding guide
    Note: Applicable only for accounts in which workspaces have been enabled. As a workspace admin, you can configure your workspace based on the requiremen...
    Tue, 4 Jul, 2023 at 9:10 PM
    Allocation of available licenses
    Note: Applicable only for accounts in which workspaces have been enabled. There are two types of agents in Freshservice:  IT: Available on Starter/G...
    Tue, 4 Jul, 2023 at 9:11 PM
    Common support emails across all departments
    Note: Applicable only for accounts in which workspaces have been enabled. If your organization has just one support email for all the departments, here&...
    Tue, 4 Jul, 2023 at 9:13 PM
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