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    Solution home Enterprise Service Management

    Workspaces

    Access controls
    Wed, 7 Dec, 2022 at 11:33 AM
    What is a workspace?
    Note: Applicable only for accounts created on/after 12th December 2022.  A workspace is where members of one team can work together to manage employee r...
    Mon, 12 Dec, 2022 at 7:09 AM
    What is a Primary Workspace?
    Note: Applicable only for accounts created on/after 12th December 2022. The first workspace created in the account is tagged as the primary workspace. I...
    Mon, 12 Dec, 2022 at 7:09 AM
    What is a ticket type or prefix?
    Note: Applicable only for accounts created on/after 12th December 2022. Tickets within a service desk can be classified into ticket types depending on t...
    Mon, 12 Dec, 2022 at 7:09 AM
    Workspace Views
    Note: Applicable only for accounts created on/after 12th December 2022. TABLE OF CONTENTS Working with List Views Working with Kanban Views Working...
    Mon, 12 Dec, 2022 at 7:10 AM
    How are tickets moved across Workspaces?
    Note: Applicable only for accounts created on/after 12th December 2022. Agents have the ability to move tickets between workspaces and assign them to a ...
    Mon, 12 Dec, 2022 at 7:10 AM
    Reporting and Analytics with Workspaces
    Note: Applicable only for accounts created on/after 12th December 2022. To get started and leverage Reporting & Analytics to the fullest, click here...
    Mon, 12 Dec, 2022 at 7:10 AM
    Business agents - Plan and Pricing
    Note: Business agent add-on pricing is available only for accounts created after 12th Dec 2022. All customers and signups with accounts created before the l...
    Thu, 5 Jan, 2023 at 7:05 PM
    Managing multiple workspaces
    Note: Applicable only for accounts created on/after 12th December 2022 and have multiple workspaces created. When you create more than one workspace wi...
    Mon, 12 Dec, 2022 at 7:11 AM
    Workspace Admin - Onboarding guide
    Note: Applicable only for accounts created on/after 12th December 2022. As a workspace admin, you can configure your workspace based on the requirements...
    Mon, 12 Dec, 2022 at 7:21 AM
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