Workspaces

Note: Applicable only for accounts created on/after 12th December 2022.  A workspace is where members of one team can work together to manage employee r...

Note: Applicable only for accounts created on/after 12th December 2022. The first workspace created in the account is tagged as the primary workspace. I...

Note: Applicable only for accounts created on/after 12th December 2022. Tickets within a service desk can be classified into ticket types depending on t...

Note: Applicable only for accounts created on/after 12th December 2022. TABLE OF CONTENTS Working with List Views Working with Kanban Views Working...

Note: Applicable only for accounts created on/after 12th December 2022. Agents have the ability to move tickets between workspaces and assign them to a ...

Note: Applicable only for accounts created on/after 12th December 2022. To get started and leverage Reporting & Analytics to the fullest, click here...

Note: Business agent add-on pricing is available only for accounts created after 12th Dec 2022 in Service Desk Mode. All customers and signups with accounts...

Note: Applicable only for accounts created on/after 12th December 2022 and have multiple workspaces created.  When you create more than one workspace wi...

Note: Applicable only for accounts created on/after 12th December 2022. As a workspace admin, you can configure your workspace based on the requirements...