Stay on top of your service desk activities by creating tasks assigned to relevant tickets, problems, changes, and releases. Create tasks and assign them to...
Fri, 13 Dec, 2024 at 4:39 PM
You can create tasks in Freshservice and assign them to different members in your team to make sure that they are in-line with whatever you want to do. ...
Thu, 2 May, 2019 at 3:26 PM
The Calendar or My Work feature in Freshservice helps you view and manage your everyday tasks, project tasks, changes, problems, releases, and tickets. A...
Tue, 17 Dec, 2024 at 5:12 PM
Operational Level Agreements (OLA) policy lets the support team have internal agreements with the teams that they collaborate with. Admins can configure OLA...
Fri, 29 Sep, 2023 at 3:28 PM
The enhanced task list view is designed to provide agents with an improved task management experience. By mimicking the familiar tickets view page, agents c...
Tue, 11 Jul, 2023 at 3:03 PM
Note: This feature is currently available for ticket and problem modules. Effective task management is essential for optimizing productivity, tracki...
Mon, 25 Mar, 2024 at 11:24 AM
Agents can now set their availability to receive tickets (from their profile menu at the user level) with either of the following two options: Auto-sy...
Wed, 16 Jul, 2025 at 12:07 PM
