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Freshservice for MSP With the use of workflow Automator, you can configure an Automator so that once a ticket has been approved, you can trigger an action to send an email to the requester and include the placeholder for “Approval Comments” under the tickets category.
Can I send approval comments to a requester?
With the use of workflow Automator, you can configure an Automator so that once a ticket has been approved, you can trigger an action to send an email to the requester and include the placeholder for “Approval Comments” under the tickets category.