You can set approval reminders to be sent to approvers every x number of hours. You can define the interval at which the reminder emails must be sent. Here's how you can do it.
- Navigate to Admin.
- Under the Account settings section, click on the Email Notification option.
- Under the Tickets tab, scroll down to the Agent Notifications section.
- Toggle ON the Service Request Approval option and click on it to edit the notification.
- Modify the Subject and Message of the approval reminder notification and use the Insert Placeholder option to include dynamic placeholders.
- Enable the Send a reminder to approvers every .... hour(s) checkbox.
- Set the frequency in the hours field.
- Click Save.
