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Freshservice for MSP Yes, using workflow automator we would be able to send approval/rejection comments to the requester based on approval action by the use of Placeholders. The Placeholder for Approval Comments would be {{approval.comments}}
Is there a way to change the from email for changes only?
Yes, using workflow automator we would be able to send approval/rejection comments to the requester based on approval action by the use of Placeholders. The Placeholder for Approval Comments would be {{approval.comments}}