A Bird’s Eye View of a Service Desk for All With Analytics, deep dive into your data and obtain insights, specific to your business. With Analytics bein...
Tue, 26 Dec, 2023 at 6:50 PM
Analytics in Freshservice allows you to generate intuitive reports for your service desk. This article will walk you through the basics of the Analy...
Thu, 18 Apr, 2024 at 4:32 PM
Note: We've updated our pricing and packaging. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befor...
Fri, 23 Sep, 2022 at 11:17 AM
Analytics module in Freshservice allows you to generate intuitive reports for your service desk. A Widget is an analytic chart that displays data in a parti...
Tue, 12 Nov, 2019 at 1:54 PM
Often you would want to quickly gather insights about your service desk to assess various performance parameters. Not always would you want to be creating r...
Wed, 15 May, 2024 at 1:32 PM
Several organizations use a dedicated BI tool to visualize data and generate reports from multiple/various software tools that are used across an organizati...
Tue, 30 Apr, 2024 at 2:27 PM
Freshservice offers you the Ask Freddy feature to create instant reports by simply posing a question. Currently, this feature can be used to query the follo...
Fri, 13 Sep, 2019 at 4:09 PM
During the course of a ticket’s lifecycle, it is often difficult for admins and managers to identify what caused potential delays in resolving a ticket. It ...
Mon, 8 Apr, 2024 at 4:03 PM
It’s critical to stay on top of your service desk metrics to streamline performance across your team. Consider the following scenario, as a manager you want...
Mon, 29 Aug, 2022 at 2:51 PM
The Timesheet report in Freshservice allows you to calculate billable, non-billable, and total hours logged by your agents. The report can be filtered ...
Mon, 8 Apr, 2024 at 4:29 PM