Explore How-To's and learn best practices from our knowledge base.
Setup your support channels, end-user portal, Freshthemes, and more.
IT Service Management
Setup your ITIL modules and AI-powered Virtual Agent, gamify your agent experience, and more.
Enterprise Service Management
Setup ESM with employee onboarding, access controls, and more.
IT Asset Management
Discover and manage your hardware, software, SaaS applications, contracts, purchase orders, and more.
IT Operations Management
Manage your infrastructure with Alert management, Orchestration Center, and more.
Project & Workload Management
Manage all your IT business and software rollout projects in one place.
Managed Service Provider
Support and manage all your clients from a single platform.
Use Automation, Analytics, Custom objects, and Freshworks organization to unleash the power of our platform.
Apps and Integrations
Extend your service desk solution across all the tools you use with our Marketplace apps.
Security and Policies
Learn how we protect your data with GDPR, HIPAA, and other security policies.
Orchestration + SaaS Management Apps
Integrate with these apps to track their usage and to automate actions on them.