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Getting Started with Tickets

Increase Agent Productivity with Real-Time Custom Dashboards

Tue, 15 Oct, 2019 at 12:29 PM
Viewing and accessing information about tickets

Sun, 11 Aug, 2019 at 12:07 AM
Creating common reply templates with Canned Responses

Fri, 2 Jul, 2021 at 8:39 PM
Managing Ticket Properties

Mon, 18 Nov, 2019 at 3:51 PM
Understanding Custom Ticket Statuses

Wed, 20 May, 2020 at 4:16 PM
Using dynamic placeholders in your Canned Responses

Thu, 12 Mar, 2020 at 3:04 PM
Logging walk-in requests

Sat, 10 Aug, 2019 at 7:27 PM
Private notes for internal sharing

Mon, 18 Nov, 2019 at 1:40 PM
Inserting the right kBase article into your tickets using Suggested Solutions

Tue, 17 Nov, 2020 at 11:05 AM
Filtering tickets using Views

Sat, 10 Aug, 2019 at 9:03 PM