Sometimes, your requesters like to follow through with each and every stage your ticket passes through. But sending out email notifications for every status...
Wed, 27 Sep, 2023 at 4:06 PM
When you are running a service desk every day, there are times when the same conversation is going on at different places. For example, the same service req...
Thu, 4 Apr, 2024 at 3:12 PM
An agent’s work is extremely time-bound, hence it’s important to ensure that their time is not spent on trivial tasks. When agents pick up tickets, multiple...
Mon, 17 Oct, 2022 at 2:17 PM
Response suggestions are built to help your team by providing relevant solution articles and canned response suggestions when they’re handling a ticket. ...
Tue, 3 Oct, 2023 at 3:19 PM
An agent would want to start his day by logging in to his service desk to view all the tickets that he has for the day. Similarly, in multiple instances, yo...
Wed, 5 Jun, 2024 at 2:45 PM
Providing a great user experience has been Freshworks’ prime goal ever since its inception. Freshservice as a product has been growing rapidly with more fu...
Wed, 2 Aug, 2023 at 8:26 PM
Freshservice is rolling out a new and improved ticket table view in a phased-wise manner to increase your team’s efficiency with a robust and clutter-free u...
Fri, 4 Mar, 2022 at 1:42 AM
Analyzing trends in data is now quicker and easier than ever. You can see how your metrics are changing over time using the new percentage change and trends...
Tue, 18 Jan, 2022 at 12:43 PM
What is Kanban? Kanban is a visual system for managing work as it moves through a process. Kanban visualizes the process (the workflow) and the actual work...
Wed, 2 Mar, 2022 at 4:33 PM
Note: If you need more help, sign up for our complimentary product consultation program and schedule 1:1 sessions with our solution specialists. Exciti...
Tue, 7 Mar, 2023 at 5:45 PM
