Note: If you need more help, sign up for our complimentary product consultation program and schedule 1:1 sessions with our solution specialists. Exciti...
Tue, 7 Mar, 2023 at 5:44 PM
This article provides a step-by-step guide to address the missing ticket or ticket access issue. If you cannot find a ticket in your Freshservice instance o...
Tue, 4 Jul, 2023 at 3:32 PM
Canned Response Suggester (CRS) and Solution Article Suggester (SAS), which are two legacy Freddy features, will be discontinued by May 1, 2024. Why are...
Thu, 30 Nov, 2023 at 3:12 PM
To enhance the flexibility and robustness of ticket views, we're excited to introduce several new features to the ticket list view: Sorting: Now, y...
Tue, 15 Oct, 2024 at 10:58 PM
The new and enhanced Auto Refresh feature in Freshservice is designed to improve the ticket and change management experience for agents by automatically upd...
Mon, 15 Jul, 2024 at 4:08 PM
