Data exports and report/widget schedules within Analytics get generated according to the below SLAs from the scheduled trigger time.
Activity | Frequency - Hourly | Frequency - Daily | Frequency - Weekly | Frequency - Monthly |
|---|---|---|---|---|
| Report or Widget Schedules | 60 mins | 4 Hrs | 8 Hrs | 24 Hrs |
| Data Export | 60 mins | 4 Hrs | 8 Hrs | 24 Hrs |
Report/widget downloads within Analytics get generated according to the below SLAs from the time of submission.
Activity | SLA 95% | SLA Max |
|---|---|---|
| Downloads | 3 mins | 5 mins |
If the activities are not generated within the applicable SLAs, these are deemed as 'failed'. You can try to re-trigger them at a later time. If you see frequent failures, try reducing the data size by applying date range filters, or reach out to support@freshservice.com for further help.
