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    Solution home Support Guide: IT Service Management

    Freddy AI Agent

    Track Freddy AI Agent's Usage and Metrics
    Freddy AI Agent is designed to enhance agent productivity by freeing up their time for high value work. With numerous Freddy AI Agent features available to ...
    Mon, 7 Apr, 2025 at 3:52 PM
    Upgrade to the Enhanced SharePoint Search Connector (Beta)
    The SharePoint Search Connector (Beta) integrates with the Freddy AI Agent to enable users in searching information available through various knowledge reso...
    Fri, 11 Apr, 2025 at 6:23 PM
    Enhance Freddy AI Agent Search with SharePoint Search Connector Integration
    As organizations transition towards self-service experience for employees, it is difficult to scale this effort effectively due to knowledge sources and inf...
    Tue, 10 Jun, 2025 at 8:40 PM
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