Minimize app hopping by enabling everything your agents and approvers need to manage and respond to tickets on collaboration tools. With the latest enh...
Wed, 12 Apr, 2023 at 1:35 PM
A modern employee experience for your workforce means that every employee can access your support services from anywhere, anytime. With Servicebot on Micros...
Fri, 16 May, 2025 at 9:19 PM
What is Freddy AI Agent? Freddy AI Agent is a Freddy AI-powered bot that can enable 24/7 conversational support on your collaboration platforms like Mic...
Wed, 23 Oct, 2024 at 4:27 PM
Enable Freddy AI Agent on public channels to answer your employees' queries while freeing up your agents' time. Freddy AI agent can be enabled on Sl...
Tue, 22 Oct, 2024 at 11:24 PM
Powered by generative AI, Freddy AI agent enables conversational experiences where requesters can be aided with step-by-step resolution through two-way dial...
Wed, 23 Oct, 2024 at 4:08 PM
TABLE OF CONTENTS Requesting for services listed on the Service Catalog
Summarizing pointed responses Share feedback on Freddy AI agent response
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Wed, 23 Oct, 2024 at 4:25 PM
Localising service desk operations is essential when your workforce is globally spread out. With Servicebot now available in many languages*, enable your ag...
Tue, 8 Apr, 2025 at 11:40 AM
Fri, 30 Jun, 2023 at 4:27 PM
Can only one support channel be used for carrying out this testing, or multiple channels can be created? Multiple support channels can be created for tes...
Mon, 7 Oct, 2024 at 6:08 PM
This article contains the following topics: Introduction to Freddy AI Agent What's changing? Key capabilities How to get started Upgrading to Fre...
Tue, 8 Apr, 2025 at 1:58 PM
