What is Freddy AI Agent?


Freddy AI Agent is a Freddy AI-powered bot that can enable 24/7 conversational support on your collaboration platforms like Microsoft Teams and Slack. Employees can ask a simple question to the Freddy AI Agent and it will pull service items and help articles as responses to self-serve. Learn more



Why do you need good content?

Virtual agent pulls responses from Articles and service items. A mismanaged information engine (Articles & service items) hence impacts response accuracy. It results in:


  • False positives
  • Relevant content getting ranked lower in the list of responses

Signs of mismanaged content


  • Duplication and redundancy - Existence of multiple duplicates or old articles that are redundant
  • Same content for multiple purposes - Writing a single long article or creating a single service item for multiple needs
  • Generic title and body content - Lack of specific titles and content 
  • Over-reliance on keywords and tags - Freddy AI Agent works on the semantic search of visible content. As keywords / tags are invisible content, indexing based on them results in confusion and is hence avoided. 
  • Missing content - Popular queries do not have relevant articles/service items
  • Complex Language - Using complicated keywords that do not match employees' language. 



Setting up the content engine

Here is how you create the right content engine to setup your Freddy AI Agent for success: