With the "Assign Ticket to the First Responder" automator, you can streamline your support workflow by automatically assigning tickets to the first agent who responds.
The steps to enable this automated ticket assignment for first responder agents are as follows:
- Navigate to Admin > Automation & Productivity > Workflow Automator.
- Look for the "Assign Ticket to the First Responder" automator and enable it.
- Click the toggle button to enable the default automator.
- Click on the automator to view the event, condition, and action block that constitute the automator. It is basically an automation that assigns the ticket to the event-performing agent.
- You can edit them as per your business needs.
Once you have enabled the Assign Ticket to the First Responder automation, tickets will be automatically assigned to the first agent who responds to the ticket.
