I had setup a supervisor rule but it doesn't seem to update all tickets. What could be the reason?

Modified on: Wed, 18 Sep, 2019 at 5:08 AM

Supervisor rule runs only on the tickets that were updated in the last 30 days. If a ticket is not updated in the last 30 days, the supervisor wouldn’t run on those. If you still see that the ticket is updated in the last 30 days and the rule didn’t work, please reach out to our support team through support@freshservice.com for further assistance.