Note: Available only for new signups after the 31 March, 2026 release. If you signed up earlier, refer to the existing ITAM documentation.

Tracking software at the device level is critical for maintaining license compliance, monitoring version consistency, and identifying unauthorized installations. While the Software Installations section provides a view of what is currently installed on a machine, it also links back to global software records, allowing you to see how a single device impacts your overall license seat count.

This article provides an overview of how to identify and manage the software components installed or running on a specific device.

Prerequisites

You need the following before managing software data:

• Access to the IT Asset Management module in your Freshservice instance.

• Administrator privileges to view device records.

View software installations

To view the software installed on a device, follow these steps:

1. Go to IT Asset Management > Inventory and select a device record.

2. In the Information tab, locate the Software Installations section.

3. A list of all software components, including their versions and installation dates, will appear.

Add software to a device

To associate software with a device, follow these steps:

1. On the device record page, click Edit in the upper-right corner.

2. In the Information tab, locate the Software Installations section and click + Add New.

3. Select the software name from the Software dropdown menu and enter the remaining details.

4. Click Update.