Note: Available only for new signups after the 31 March, 2026 release. If you signed up earlier, refer to the existing ITAM documentation.

This article provides instructions on how to bulk import devices into Freshservice using spreadsheets. This process is ideal for migrating data from legacy systems or performing large scale updates to your device inventory.

Prerequisites

You need the following before cloning devices:

• Access to the IT Asset Management module in your Freshservice instance.

• Administrator privileges or specific permissions to import device records.

Download the import template

To ensure your data maps correctly to the system fields, download a sample spreadsheet. To download the template, follow these steps:

1. Go to IT Asset Management > Inventory > All Devices.

2. On the All Devices page, click the More Options (three vertical dots) icon and select Import.

3. In the Import Devices window, click Download under the Sample file step to save the import template to your system.

Populate and import the spreadsheet

Open the downloaded template and add your device data to the spreadsheet. To do so, follow these steps:

1. Enter the device details in the appropriate columns.
   Note: The mandatory fields for a device record are Name, Workspace, Type, Service Level, Impact, and Usage Type.

2. Delete any unused parameter columns or leave them blank.

3. Save the file in .xls or .xlsx format.

4. Return to the Import Devices window, click Attach file under the Upload your CSV step.

5. Select your populated spreadsheet and click Import.

Verify imported devices

After the process completes, the system displays an import status message. If errors occur, the results specify which rows were not added and the reason for the failure, such as missing required parameters.

To validate the successful imports, follow these steps:

1. Go to the IT Asset Management > Inventory > All Devices page.

2. Review the list to ensure all devices appear correctly.

3. Open individual records to verify that specific parameters were mapped accurately.