Manage IP addresses

Modified on: Tue, 31 Mar, 2026 at 5:51 PM

Note: Available only for new signups after the 31 March, 2026 release. If you signed up earlier, refer to the existing ITAM documentation.

The database requires IP addresses to be unique within each VRF (Virtual Routing and Forwarding) Group. This allows you to maintain subnets with overlapping IP ranges as long as they reside in different VRF groups.

During autodiscovery or imports, Freshservice assigns an IP to the first matching subnet it finds. Ensure your VRF groups are correctly assigned to prevent mapping errors in overlapping environments.

This article provides instructions on managing the IP address database, including how to associate IPs with multiple devices, perform bulk updates, and ensure data uniqueness across subnets.

Prerequisites

You need the following before managing IP address:

Access to the IT Asset Management module in your Freshservice instance.
Administrator privileges or specific permissions to create and edit IP addresses.

Add an IP address

To manually add an IP address to your inventory, follow these steps:

Go to IT Asset Management > Inventory > IP Addresses and click Add new.
Enter the IP address in the IP Address field.
Select a subnet from the Subnet dropdown menu. If you leave this field empty, the system calculates the subnet automatically based on the IP range.
(Optional) In the Devices section, click + Add New to link the IP to an existing device.
Enter any other relevant details and click Save.

View IP addresses list page

To view your IP inventory, go to IT Asset Management > Inventory > IP Addresses. On this page, you can perform the following actions:

Filter and Sort: Sort the list by any column or filter the records by type (IPv4/IPv6), availability, VRF group, tags, and other attributes.
Import: Bulk-import multiple IP address records at once. To do so, click the More Options (three vertical dots) icon and select Import. Download the sample sheet, populate it with your data, and upload the completed file.
Audit Logs: Click on any IP address and select the History (Audit Logs) tab to view a complete change history for that record.
Search: Use the search bar to enter full or partial values to find specific IP addresses quickly.

Perform bulk actions on IP address records

On the IP addresses list page, you can perform bulk modifications by selecting multiple records. Once selected, you can access the following actions from the toolbar above the list or by clicking the More options (three vertical dots) icon:

Action	Description
Delete	Removes the selected IP address records from the system.
Export selected items	Generates a CSV file containing the data for the selected IPs.
Mark selected IPs as available	Changes the status of selected IPs to "Available" (typically only applies to IPs with no device associations).
Mark selected IPs as not available	Changes the status of selected IPs to "Not Available" to prevent them from being assigned.
Clear ALL fields & Mark selected IPs as available	Removes all device associations and metadata, then resets the IP status to "Available."
Relocate Selected IPs	Moves the selected IPs to a different subnet, provided they fall within the new subnet's range.
Add tags to selected items	Appends a comma-separated list of tags to the selected IP records.
Remove tags from selected items	Removes specific existing tags from the selected records.
Check/Fix selected IPs Subnet assignment	Validates that the selected IPs are correctly mapped to their parent subnets and fixes discrepancies.
Set Custom Field Value	Allows you to update a specific custom field for all selected records simultaneously.