The system automatically records the following actions at the journey request, phase, activity, and guest user levels:
Journey Request Logs
Scenario | System Log Syntax | Example |
User initiates a journey request | <Initiator name> Initiated the journey request <journey name> Requested for <assignee name> | James Corbin initiated the journey request for hiring a product designer for Allen Smith |
Agent updates journey request details (including title) | <Agent name> Updated the journey request <journey name> Set "<field label>" as <new value> | Phil Hart updated the journey request "Hiring a product designer" Set "Reporting manager" as Paula Patton Set "Designation" as Staff Product Designer Set "Owner" as Steve Tyson |
Agent updates journey request metadata | <Agent name> Updated the journey request <journey name> Set "<field label>" as <new value> | Phil Hart updated the journey request "Hiring product designer" Set "Date of Joining" as 12th June 2025 |
Stakeholder updates journey request metadata | <Stakeholder name> Updated the journey request <journey name> Set "<field label>" as <new value> | Matt Cardona updated the journey request "Hiring product designer" Set "Date of Joining" as 12th June 2025 |
Journey Owner cancels the request | <Owner name> Canceled the journey request <journey name> | Melissa Conway canceled the journey request "Hiring UX writer" |
Request fails due to system error | System Failed the journey request <journey name> | System failed the journey request "Exit process for Marco Stellar" |
Request completed (all activities completed/skipped) | System Completed the journey request <journey name> | System completed the journey request "Hiring staff product designer" |
Request expires after threshold | System Marked the journey request <journey name> as expired | System marked the journey request "Hiring staff product designer" as expired |
Activity Logs
Scenario | System Log Syntax | Example |
User updates an activity | <User name> Updated the activity <activity name> Set "<field>" as <value> | Hardy Smith updated the activity "Hand over laptop and other equipment" Set "Assigned to" as Miguel R. Sanchez Set "Status" as Asset verification underway Set "Due date" as 31 Mar, 2025 |
System initiates activity (triggered) | System Initiated the activity <activity name> Set "<field>" as <value> | System initiated the activity "Review design portfolio" Set "Assigned to" as Sam Mendes Set "Due date" as Sep 23, 2025 Set "Type" as Email Set "Mandatory activity" as Yes |
System completes activity | System Completed the activity <activity name> | System completed the activity "Send offer letter" |
User completes an activity | <User name> Completed the activity <activity name> | Matt Cardona completed the activity "Accept the offer" |
System cancels an activity | System Canceled the activity <activity name> | System canceled the activity "Accept the offer" |
System skips an activity (logic based) | System Skipped the activity <activity name> | System skipped the activity "Team lunch" |
Agent skips an activity | <Agent name> Skipped the activity <activity name> | Matt Cardona skipped the activity "Accept the offer" |
Journey Owner skips an activity | <Owner name> Skipped the activity <activity name> | Meredith Rose skipped the activity "Submit feedback" |
Reminder sent for an activity | <User name> Sent reminder for the activity <activity name> | Xavier Morris sent reminder for the activity "Share bank details" |
Activity fails due to technical error | System Failed the activity <activity name> | System failed the activity "Renew contract with Peacock Network" |
Phase Logs
Scenario | System Log Syntax | Example |
System initiates a phase | System Initiated the phase <phase name> | System initiated the phase "Prejoining formalities" |
System completes a phase | System Completed the phase <phase name> | System completed the phase "Prejoining formalities" |
System skips a phase (logic based) | System Skipped the phase <phase name> | System skipped the phase "Day 1 formalities" |
Phase fails (activity failure) | System Failed the phase <phase name> | System failed the phase "Get reference from previous managers" |
Guest User Logs
Scenario | System Log Syntax | Example |
Guest user added | System Added the guest user <name> | System added the guest user "Ashik Mehmaan" |
Guest user deactivated | System Deactivated the guest user <name> | System deactivated the guest user "Ashik Mehmaan" |
Guest user reactivated | System Reactivated the guest user <name> | System reactivated the guest user "Ashik Mehmaan" |
Guest user forgotten | System Forgot the guest user <name> (permanently deleted) | System forgot the guest user "Ashik Mehmaan" (permanently deleted) |
Guest user profile updated to business email | System Updated the stakeholder's contact details from personal email (<old>) to business email (<new>) | System updated the stakeholder's contact details from personal email (shaun.hastings_92@gmail.com) to business email (shaun.hastings@freshworks.com) |