Role-based access control (RBAC) helps you manage who can view, edit, or configure different parts of the Journeys module in Freshservice. This article explains the default permissions that apply to Journey Admins and Journey Request Managers so you can ensure the right access for the right people.
Journey Admin Role
Create a Journey Admin role under Admin Roles in Global Settings and assign the following permissions:
Journey Owner Role
Create a Journey Owner role under Employee Journeys and assign the following permissions: