Role-based access control (RBAC) helps you manage who can view, edit, or configure different parts of the Journeys module in Freshservice. This article explains the default permissions that apply to Journey Admins and Journey Request Managers so you can ensure the right access for the right people.

Journey Admin Role

Create a Journey Admin role under Admin Roles in Global Settings and assign the following permissions:

Permissions

Default Selection

  • Manage Workspaces, Agents, Agent Groups, and Roles

    • Export Agents

    • Assume Agent Identity

Selected

  • View Journeys

  • Edit Journeys

    • Create a Journey

    • Edit an existing Journey

    • Delete a Journey

    • Manage Activity Templates

Selected

  • View Requesters

    • Export Requesters

Selected

  • View Audit Logs

Selected

  • View Audit Logs

  • View Contacts

  • View Mailboxes & Email Notifications

  • View Departments

  • View Requesters

Selected

  • Tickets

  • Change Requests and Others

Not selected by default


Journey Owner Role

Create a Journey Owner role under Employee Journeys and assign the following permissions:

Permissions

Default Selection

View Journey Requests

  • Edit Journey Requests

  • Cancel Journey Requests

  • Delete Journey Requests

Selected

Tickets, Change Requests, and others

Not selected