Explore the Full Range of Capabilities and Responsibilities for Admins and Journey Owners in the Agent Portal
Learn how to create new Journeys as an Admin, configure the initiator form, manage stakeholders, set up phases and activities, and publish the journey
Sat, 28 Jun, 2025 at 3:33 PM
Learn how to access journey requests in the Agent Portal as a Journey Request Owner—manage and update activities, track and modify requests, view logs, and more
Mon, 30 Jun, 2025 at 9:30 AM
To create a journey request from the Agent portal, perform the following steps: Log into the Agent portal using your credentials. In your Freshservice...
Mon, 30 Jun, 2025 at 6:40 PM
You can reference journey placeholders in workflow automations to personalize actions based on journey data. This article explains how placeholder resolutio...
Thu, 10 Jul, 2025 at 11:06 AM
Role-based access control (RBAC) helps you manage who can view, edit, or configure different parts of the Journeys module in Freshservice. This article expl...
Mon, 30 Jun, 2025 at 6:40 PM
