Agent Portal Experience

Learn how to create new Journeys as an Admin, configure the initiator form, manage stakeholders, set up phases and activities, and publish the journey

Learn how to access journey requests in the Agent Portal as a Journey Owner—manage and update activities, track and modify requests, view logs, and more

To create a journey request from the Agent portal, perform the following steps: Log into the Agent portal using your credentials. In your Freshservice...

Role-based access control (RBAC) helps you manage who can view, edit, or configure different parts of the Journeys module in Freshservice. This article expl...