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    Solution home Enterprise Service Management

    Agent Portal Experience

    Explore the Full Range of Capabilities and Responsibilities for Admins and Journey Owners in the Agent Portal

    Admin Configuration
    Sat, 28 Jun, 2025 at 3:33 PM
    Journey Owner Experience
    Mon, 30 Jun, 2025 at 9:30 AM
    Initiate Journey Requests from the Agent Portal
    To create a journey request from the Agent portal, perform the following steps: Log into the Agent portal using your credentials. In your Freshservice...
    Mon, 30 Jun, 2025 at 6:40 PM
    Understanding RBAC in Journeys
    Role-based access control (RBAC) helps you manage who can view, edit, or configure different parts of the Journeys module in Freshservice. This article expl...
    Mon, 30 Jun, 2025 at 6:40 PM
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