TABLE OF CONTENTS


What is Freddy AI Copilot

Freddy AI Copilot provides AI-assistance to increase agent productivity, automate responses, and drive consistency of services across the team. Learn more


Availability and Pricing (Freshservice & FSBT)

Freddy AI Copilot is available as a paid add-on across both products:

  • Freshservice: Available as an add-on for Pro and Enterprise plans.

  • Freshservice for Business Teams (FSBT): Available as an add-on starting November 19, 2025.

You can purchase the add-on for all agents or only for a subset of agents (flexi-add-on model). Learn more about purchasing and managing licenses.


Add-on Pricing


Freddy Copilot Add-on Pricing

Freq/billed

USD

EUR

GBP

AUD

INR

Annual(/month)

29

29

23

45

2399

Monthly

35

35

28

54

2879



Add-on Features

S.No

Freddy AI category

Freddy AI features

1.

Freddy AI copilot

Ticket summary generator

2.

Freddy AI copilot

Help article generator

3.

Freddy AI copilot

Reply suggester

4.

Freddy AI copilot 

Conversational service desk actions 
(deprecated effective December 1, 2025)

5.

Freddy AI copilot

Ticket field suggester

6.

Freddy AI copilot

Similar ticket suggester

7.

Freddy AI copilot

Tone enhancer(Writing assistant)

8.

Freddy AI copilot

Text enhancer(Writing assistant)

9.

Freddy AI copilot

Text rephraser(Writing assistant)

10.

Freddy AI copilot

Resolution notes generator

11.

Freddy AI copilot

Translator

12.

Freddy AI copilot

Post Incident Report Generation

13.

Freddy AI copilot

Test case generator

14. 

Freddy AI insights

Proactive insights (Beta)

15. 

Freddy AI insights

Root Cause Analysis (Beta)



Legacy Features (Freshservice only)

Note: This section applies only to Freshservice and is not applicable to Freshservice for Business Teams.


All legacy Freddy AI features will be packaged as part of the paid Freddy AI add-ons. 


For customers who signed up after November 10th, 2023


The following features should be purchased as part of the add-on:

  • Ticket field suggester (Freddy AI Copilot)

  • Similar incident suggestions(Freddy AI Copilot)

  • Alert grouping (Freddy AI Insights)


For paid Enterprise plan customers who signed up before November 10th, 2023


You will continue to enjoy access to all Freddy features that are enabled as a part of your plan, except the features that will be deprecated. The following features will continue to be available for you:


  1. Alert grouping - For Pro and Enterprise plan customers
  2. Ticket field suggester and similar incident suggestions - For Enterprise plan customers


Note: Solution article suggestions and canned response suggestions will be deprecated in May, 2024.


About Freddy AI Insights


Note: This is not applicable to Freshservice for Business Teams.


When you purchase at least 1 Freddy AI copilot add-on license, you will get access to Freddy AI Insights beta at the account level (for all agents). The Admin can still control the Insights availability through Admin settings/ permissions. 


Note: This free access is applicable only while Freddy AI Insights is in Beta. 


Important dates to note


January 24th, 2024 - You can start purchasing the add-on from within the product. 

February 5th, 2024 - You will lose access to the free beta, and Freddy AI Copilot will become a paid add-on starting from this date. 


More resources