Adobe has discontinued new signups using API based authentication and will support OAuth 2.0 only from January 2025. Hence, the Adobe Sign Orchestration App will be updated to support OAuth 2.0 based credentials.
Note: The experience of configuring and using credentials will be similar to other orchestration apps which support OAuth 2.0 currently - Zoom, Pager duty.
Important - Support for existing credentials using API key will be discontinued by Adobe from June 2025. You must migrate to OAuth 2.0 before June 2025.
What happens if you don't update the Freshservice Adobe Sign integration?
After June, 2025, the Adobe Sign JWT will no longer be accessible. This may impact the Freshservice Adobe Sign application used in SaaS management, Workflow Orchestration node, and subsequent API calls made to Adobe Sign may be affected.
Freshservice Adobe Sign OAuth Integration
Follow the steps to update your Freshservice Adobe Sign integration and ensure a smooth transition to OAuth-based authentication.
Create a new application in the Adobe Sign Marketplace.
Configure OAuth settings in Adobe Sign App.
Update the configured Adobe Sign Oauth credentials in Freshservice.
Update the Adobe Sign - Orch application in the Freshservice Marketplace app.
Step 1: Create a new application in the Adobe Sign Marketplace.
To use OAuth authentication, create a Adobe Sign App in the Adobe Sign account. Follow these steps to create a new Adobe Sign App:
1. Login to the Adobe Sign application using your Adobe Sign credentials.
2. Navigate to Admin→ Advanced → App Marketplace.
3. Click the Develop dropdown in the top-right corner of the screen.
4. Select Build App to create a new application.
5. Choose OAuth as the app type and click Create.
6. Enter the App name and select the account level app radio button. Make sure you uncheck the toggle button for publishing the app in the Adobe Sign Marketplace to avoid external parties getting access to your Adobe Sign app.
7 Click Create to create the app.
Step 2: Configure OAuth settings in Adobe Sign App
After creating a new Adobe Sign app, the next step is configuring OAuth settings. Follow these steps to configure OAuth settings:
You will be navigated to the App credentials page, copy the Client ID and Client secret. This will be used in our further steps.
Under "Redirect URL for OAuth" and “add allow lists,” sections add the following URL: "https://{{domain}}.freshservice.com/api/_/credentials/oauth_callback" (Replace 'domain' with the actual domain name of your Freshservice account)
Add the following as scope:
- user_read
- user_write
- agreement_read
- agreement_write
- agreement_send
Click Save to save the OAuth settings.
Step 3: Update the configured Adobe Sign Oauth credentials in Freshservice
After creating and configuring the Adobe Sign app, the next step is to update the Adobe Sign integration Oauth creds in Freshservice. Follow these steps to update the Adobe Sign integration:
1. Log in to your Freshservice account as an administrator.
2. Navigate to Admin→ Automation & Productivity → Credentials.
3. Select New Credential on the top right corner of the screen.
4. Enter the credential name, and choose the Adobe Sign- Orch application as the app name.
5. Select the type as Oauth 2.0
6. Paste the Client ID and Client Secret copied in Step 2.
7. Click Generate token and Save.
Step 4: Update the Adobe Sign - Orch application in the Freshservice Marketplace app.
The final step is to update the saved Freshservice Adobe Sign credentials in the Adobe Sign-Orch Marketplace app.
1. Navigate to Admin → Automation & Productivity → Apps.
2. Search for the Adobe Sign Orch application in the installed apps section.
3. Choose Edit settings from the Settings dropdown across the Adobe Sign - Orch application.
4. Click Add New at the top right corner.
5. Enter the Configuration and Credentials name that was saved in Step 3.
6. Turn on the SaaS discovery toggle if you have enabled the SaaS management module. Refer to this article to purchase the SaaS add-on.
7. Click Add and Save.
