This article describes a new feature that allows admins to restore deleted workflow automators within 14 days, helping to recover accidental deletions and maintain business continuity.
Admins can now restore deleted workflows within 14 days of deletion. Restoring a workflow does not resume automation on previously processed tickets, service requests, or other entities. The workflow will only apply to entities created after the restoration.
Easier Identification of deleted workflows
When a workflow is deleted, a timestamp of deletion will be appended to its name for easy identification.
Example: If the workflow "Assign VIP Tickets" is deleted, it will appear as "Assign VIP Tickets_<Timestamp of deletion>" in the deleted workflows list.
State transitions for deleted workflows
The behavior of a deleted workflow depends on its state at the time of deletion:
- Active workflows: When an activated workflow is deleted, it first changes to inactive and then moves to the trash. Execution stops immediately.
- Inactive workflows: When an inactive workflow is deleted, it moves directly to the trash and remains inactive.
- Draft workflows: When a draft workflow is deleted, it moves to trash as a draft.
Restoring Workflows
- When a workflow is restored, it will return to the inactive state.
- Active and draft versions of a workflow will be restored separately, and any previous associations will not be retained.
- Workflows in the trash can be restored within 14 days. However, the exact date of permanent deletion may vary, and Freshservice cannot guarantee a fixed deletion timeline.
This feature is available for workflow automators in:
- Tickets
- Changes
- Problems
- Releases
- Assets
- Tasks
- Software Users
Limitations:
- This feature is not available for production accounts with an active legacy sandbox. It will be enabled automatically once customers upgrade to the latest version.
