Overview

Integrating Freshservice with Jira DevOps streamlines change management and deployment workflows. This integration ensures seamless collaboration between development and change management teams, enhancing visibility, auditability, and control over deployment processes.

Benefits

  • Automated Change Creation: Automatically create changes in Freshservice from Jira DevOps deployment events.

  • Real-time Visibility: Monitor deployment activities and statuses directly within Freshservice.

  • Improved Auditability: Maintain a clear audit trail of changes and deployments.

  • Efficient Collaboration: Enable better communication between development and IT service management teams.

  • Enhanced Control: Ensure governance standards are met during deployment processes.


Here's a quick demo of how Freshservice and Jira work seamlessly:



Configuration Steps

  1. Create a New Integration:

    • Navigate to Admin > DevOps Management > DevOps tools > Jira

  1. Connections

    • Connections are a secure way for Freshservice to access data in different business applications, in this case, Jira. 







  1. In the Connections tab, click on ‘Create new connection’ to add new connections/credentials to your Jira account. Ensure you add all Jira connections under this tab. 

    If you already have Jira credentials saved under the Credentials section in Freshservice, you can choose it from the Credentials dropdown. 

    If you don't have Jira credentials saved, choose Add New Credential.

Here is how you can create a new Personal Access Token (PAT) from Jira


  1. Log in to your Jira instance.
  2. Select Atlassian account settings from the top right settings button



  3. Switch to the Security tab and choose Create and manage API token option


  4. Select Create API token 


  5. Save the newly generated API token and use it within Credentials section within Freshservice