Explore Sandbox, your dedicated staging ground for testing Freshservice without impacting your production instance. This documentation covers: Sandbox Ove...
Tue, 25 Mar, 2025 at 12:06 PM
When your service desk offers multiple capabilities that are often subject to change, managing and testing before changes are deployed to production could b...
Tue, 25 Mar, 2025 at 12:09 PM
Sandbox is exclusive to Enterprise plan customers in Freshservice. Only admins with “Play God with Super Admin” permissions can create a Sandbox. Cre...
Tue, 25 Mar, 2025 at 12:10 PM
Only play god admins can create, edit, or delete a Sandbox. Access at workspace levels: In global settings - Only play god admins can access Sandbox....
Tue, 25 Mar, 2025 at 12:10 PM
This article explains how syncing works between Sandbox and the target (Production), focusing on the key factors that influence this process, including the ...
Tue, 25 Mar, 2025 at 12:11 PM
This article explains the process and best practices for managing Sandbox add-ons when downgrading your Freshservice plan. TABLE OF CONTENTS Current Fres...
Wed, 5 Feb, 2025 at 12:40 AM
Most admin settings, like workflows, business rules, departments, fields, users, etc., are copied during Sandbox creation, whereas the TCPR (tickets, change...
Tue, 25 Mar, 2025 at 12:04 PM
1. Plans that have access to Sandbox Sandbox is reserved exclusively for Enterprise customers. 2. Does Sandbox have an expiry? No, Sandbox is available...
Tue, 25 Mar, 2025 at 12:14 PM
Sync metadata changes between any two Freshservice instances by using Config sets. You can initiate a sync from the ‘Outward Sync’ tab in your Sandbox insta...
Tue, 25 Mar, 2025 at 12:14 PM
Use config sets to send configurations from one instance to another. For example, you can create and test a new workflow automator in the Sandbox instance, ...
Tue, 25 Mar, 2025 at 12:15 PM
